After multiple failed login attempts you will be completely locked out of your account, even if you have reset your account's password.
To gain access back to your account, please follow these steps:
Send an email to your Customer Success representative with the email that you used for your Dashboard admin and a member of our team will free up your account
If it is for a sub-user or sub-admin, please send that user's email to your Customer Success representative
Send an email to [email protected] explaining your issue and a member of our team will free up your account